Frequently Asked Questions
Everything you need to know about shopping with OTI.
Where are OTI products crafted?
OTI collaborates with carefully selected manufacturers and artisans across Italy and other renowned production regions, depending on the product category. Every piece is created to meet OTI’s standards of craftsmanship, quality and timeless design.
Do you ship internationally?
Yes. OTI ships worldwide. Available shipping methods, delivery times and costs are calculated at checkout based on your destination.
What is your return policy?
Eligible items may be returned within 30 days of delivery. Products must be unworn, unused and returned in their original packaging with all tags attached.
How long does shipping take?
Delivery times vary by destination and shipping method. Estimated delivery times will be shown at checkout and confirmed in your shipping email.
Can i change or cancel my order?
Please contact OTI as soon as possible. We will do our best to accommodate your request, but changes or cancellations may not be possible once the order has entered processing or production.
How do I choose the correct size?
Each product page includes a size guide to help you select the most suitable fit. For additional assistance, contact our Customer Care team before placing your order.
Are OTI products limited edition?
Some OTI pieces may be produced in limited quantities. Where this applies, it will be clearly stated on the product page.
Do you restock sold out items ?
Selected products may be restocked, while limited pieces may not return. Join the OTI mailing list or contact Customer Care for availability updates.
Do you offer bespoke or special requests?
Selected bespoke or special requests may be considered depending on the product and availability. Please contact OTI with the details of your inquiry.
