Return Window

You can request a return within 14 days from delivery (EU right of withdrawal). No need to provide a reason.

Item Condition

Items must be unused, unworn, unwashed, with all tags attached and in the original packaging.

Exclusions

For hygiene or final-sale reasons, we cannot accept returns on: intimate apparel, swimwear, beauty/cosmetics, earrings, or items marked Final Sale, unless faulty.

How to Start a Return

1. Email us at support@oti.store.com within 14 days of delivery.
2. Include your order number, item(s), and reason.
3. We’ll reply with return instructions and the correct return address.

If your item is damaged, defective, or incorrect, please attach clear photos so we can prioritise your case.

Return Shipping Costs

• Our fault (damaged/defective/incorrect): we cover the return shipping and issue a full refund or replacement.
• Change of mind: you cover return shipping; we recommend a tracked service.

Refunds

Refunds are processed to your original payment method within 14 business days after we receive and inspect your return. You’ll get an email confirmation.